Questions about the loyalty program?
It’s easier than you think. The section below offers some answers.
TXB Rewards FAQs
Q: What is the TXB Rewards program?
A: TXB Rewards is a free program where you earn points every time you shop at a TXB store and then use those points like cash in-store. As a member, you benefit from 4¢ off per gallon every day fuel discounts, exclusive coupons and offers and have access to features available only in the TXB Rewards app. When you shop at any TXB and scan your loyalty barcode, enter in your phone number or swipe your TXB Rewards & Payment card, points are earned on everything excluding cigarettes, lottery, financial services and fuel. Bonus points can be earned by purchasing specially marked items in store. You can also choose to donate your points to charity or redeem your points for free items available in the TXB Rewards app.
Q: How do I join the Rewards Program?
A: Download the TXB Rewards App from the Apple App Store or Google Play and on the main screen click ‘Sign Up’ or ‘Log In’ to your account.
Q: What if my Rewards card is lost or stolen?
A: Pick up a new card at any TXB store and reach out to our customer service team to add your new card to your existing account and transfer your points.
Q: How do I earn points?
A: You can earn points for every dollar spent at TXB with the exclusion of cigarettes, lottery, financial services and fuel. Earn 4 points for each $1 spent in-store. You can also earn extra points by purchasing specially marked items in store. Make sure to scan your loyalty barcode, type your phone number at the pin pad or pump or swipe your TXB Rewards & Payment card at the time of purchase to automatically earn your points.
Q: What are rewards points worth?
A: 300 points = $1 off in-store
Q: Is there a minimum number of points that I need to use?
A: There is no minimum points required, however, points do expire after 6 months of account inactivity. Points can be redeemed immediately after registering your TXB Rewards & Payment card.
Q: How do I redeem my points?
A: In-store:
Scan your loyalty barcode, type in your phone number or swipe your TXB Rewards & Payment card when checking out at the register. You will be prompted if you’d like to redeem your points for a discount. Select “yes” to use your points and receive a discount or “no” to save your points for later.
At the pump:
- On the pump screen, select “Rewards”
- Select “TXB Rewards”
- Insert TXB Rewards & Payment card or enter alternate ID (phone number)
- You will be prompted if you want to use your points. Select “yes” to redeem point balance or “no” to keep saving for future savings.
- Next, select how you would like to pay. Choose your method of payment.
- The fuel grade price will roll back the total discount at this time if points are redeemed.
TXB Pay at the pump:
Follow the prompts in the TXB Rewards app using TXB Pay.
Q: What do I do if my card or app does not work?
A: If you are having problems with the TXB Rewards program, please contact us here or you can use the “submit feedback” option in the side bar navigation of the app.
Q: What should I do if I have additional questions about the TXB Rewards program?
A: If you have any additional questions about the TXB Rewards program, please contact us here.
Q: What is your Subscription and how does it work?
A: You receive 2 drinks per day, all month long – any size fountain, frozen, fresh-brewed tea, coffee or cappuccino for only $12.99 each month. You can sign up in the TXB app or at this link and can cancel at any time.
TXB Pay FAQs
Q: What is the payment program?
A: Our proprietary payment program allows you to link your checking account as a method of payment to receive 10¢ off per gallon of fuel! There are no enrollment fees, annual fees or finance charges. It functions similarly to a debit card with a 4-digit PIN and it only works at participating TXB and Kwik Chek locations, not valid at banks or other retailers.
Q: How does the payment program work? Do I need a separate card?
Q: How can I link my checking account for payment?
A: Link your checking account by following the prompts in the TXB app to “add payment card” OR you can visit this page to enroll your card. From there enter your checking account information on the financially protected website. Once you set your PIN and are approved, you may start using the payment card at participating locations.
Q: What information is required to link my checking account to my card for Payment?
Q: What will the information I enter be used for? I really don’t want my information sold to other companies.
A: We will never sell your information to other companies. All information obtained will be used internally by and for TXB purposes only. Please see our Privacy Policy for additional information.
Q: Are there any fees associated with the payment card or TXB Pay in the app?
Q: What are the benefits of using TXB Pay?
A: TXB Pay benefits are:
- Automatic 10¢ off every gallon of fuel!
- 1% off all inside transactions
- Convenience of a debit card
- No enrollment fees, annual fees or finance charges
- No credit checks
Q: Are there any limits on using TXB Pay?
A: Yes, the following limits apply:
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- No more than 5 transactions a day
- No more than 15 transactions a week
- Spending limit of $150 a day or $500 a week
- There is also a single transaction limit of $100.
Q: How do I use my TXB card for payment at the pump?
A: Once your card is linked to your checking account:
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- On the pump screen, select ‘Rewards.’
- Select “TXB Rewards.”
- Insert your TXB Rewards & Payment card or type in your phone number. The screen will then display your account points balance. Select ‘yes’ to redeem cents off per gallon balance or ‘no’ to keep saving for future fuel savings.
- Next, select how you would like to pay. If using the TXB Payment card select ‘credit’, insert payment card, and it will ask you for your PIN or user ID (PIN you created when linking the card).
- The fuel grade price will roll back the total discount at this time.
Q: How long does it take for funds to clear my account?
Q: Will I receive a statement to track my spending?
A: You will have access to view your transactions by visiting this page and logging into your account. You will not receive a statement. Your purchase receipt and bank statement are your official records for the transaction. You may also receive an e-mail notification of your purchases.
Q: What do I do if my TXB Payment card does not work?
A: If the merchant is experiencing technical issues the cashier may need to void the transaction and attempt the process again. If your purchase authorization was declined please call us at the payment customer service number, (877) 403-2222. There are several reasons why a transaction may be declined, our customer service team is here to help you.
Q: Can I cancel my account?
A: Yes, should you choose to close your account, call payment customer service at (877) 403-2222. A representative will assist you with closing your account.
Q: What should I do if I have questions about the payment card?
A: If you have any additional questions about the TXB Payment card, please call (877) 403-2222.